At Bahrain Institute of Hospitality and Retail (BIHR) Corporate Solutions we are dedicated to providing you our clients with learning opportunities that will enhance your ongoing success. Our products and services are delivered to the highest standards of quality in accordance with BIHR’s status as an ISO 9001:2000 company. Our approach to training, as shown in the diagram below, is client-centred and based on long experience of delivering operational and executive training and education to organizations in the Gulf Region. Our long-term involvement with many companies and public sector organizations means that we are able to offer a competitive edge in the conceptualization and delivery of training.

The BIHR Corporate Solutions Training Approach

We have a dedicated team of professional trainers with varied backgrounds and diverse experience. Bahrain Institute of Hospitality and Retail Corporate Solutions offer a broad spectrum of training courses, many of them in partnership with well-established organizations and/or internationally known trainers.

Some of our organizational partners

• American Hotel and Lodging Association, USA
• Association of Chartered Certified Accountants, UK
• Australian Retailers Association (ARA) (Australia)
• City and Guilds, UK
• Institute of Commercial Management , UK
• London Chamber of Commerce and Industry, UK
• National Examination Board in Occupational Safety, UK

Some of our trainers

Ron Kaufman (‘Building a Service Culture that Sizzles and Succeeds’ is an internationally acclaimed educator and motivator for service culture and quality customer service, the author of the bestselling ‘Up Your Service!' series and founder of UP Your Service! College.

Shiv Khera (‘You Can Win’) is founder of Learning Systems Inc., USA and a much sought after speaker and business consultant. His clients have included Lufthansa German Airlines, ANZ Grindlays, Bahamas Quality Council and Boehringer Mannheim.

Stephen Lundin (‘The Fish! Philosophy’) is the author of the best selling book, FISH!, which is a weekly Wall Street Journal bestseller and monthly Business Week bestseller for more than six years and is published in 38 languages with over 5 million copies in print worldwide. He is a speaker on work culture, customer service and motivation. He has presented on five continents and his clients include Standard Charter Banks of Malaysia, 3M, Johnson and Johnson, Microsoft, Wells Fargo, Singapore Institute of Management, Australian Institute of Management and Price Waterhouse Coopers.

David Naylor has over 24 years experience in the fields of sales, human development and management consultancy in both the retail and financial services industries. David now provides specialised sales coaching and management development consultancy expertise to international organisations in major emerging marketplaces. He is an Associate Partner with Insight Learning Organisation, specialising in Business

Bob Urichuck (‘Boost Up Your Sales’) is a well-known author and internationally recognized in the areas of motivation, leadership, sales and team skills. Bob has pioneered the ‘12 Disciplines’ approach to personal leadership and the ‘ABC, 123 Sales Results System’. He is an accredited member of the Canadian Association of Professional Speakers and has trained people from Canada to Singapore, Dubai and Pakistan.

Keith Usher operates as an independent HR consultant in the Middle East and established Insight Learning Organisation in 2003 of which he is the Managing Director. Since then Keith has provided sales, recruitment and management development training solutions to a wide variety of businesses including Dubai Duty Free and Dubai Development and Investment Authority (DDIA).

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Some recent events

Lead without a Title: Robin Sharma(2012)
Disciplined for Life: Bob Urichuck(2011)
Advanced Management Development Program, ALBA (2011)
Boost Up Your Sales, the Sales Success Seminar – Bob Urichuck (2010)
Brain Capital Creation: Tony Buzan (2010)
Customer Care, BMMI (2011)
General Secretarial Course, ALBA (2011)
Health and Safety, BAS (2010)
Management Development Program, Y K Almoayyed (2010)
Management Development Programme, ALBA (2011)
Mind Set Management (Motivation in Business) Ericsson Bahrain (2011)
Refresher course in Customer Care, BMMI (2010)
Security Guard Training (2010) BAS
Up Your Service: Ron Kaufman (2011)

Some of our clients

ALBA
Aramco – Saudi Arabia
Bahrain Airport Services
Bahrain Defence Force
Bahrain Saudi Bank
BMMI
Clients
Court of the Crown Prince
Ericsson Bahrain
GIIC
Golden Tulip
Gulf Hotel
Ministry of Municipalities and Agriculture
Ministry of Labour
Supreme Council of Women
Young Entrepreneur Organization